Limited Product Warranty

Precision Millwork guarantees its Work against deficiencies and defects in materials and workmanship for a period of one year from the date of delivery, provided that the product meets the requirements for this warranty. Promptly upon discovery of an alleged defect, a written notice identifying and describing the alleged defect must be delivered to Precision Millwork to initiate a claim. To preserve warranty coverage, Precision Millwork must be permitted to inspect the allegedly defective product in any and all locations such product was kept by the Customer. Returning any products to Precision Millwork shall void the warranty. Precision Millwork will not be held liable for any products that have been repaired, returned or replaced without prior written consent by Precision Millwork. If Precision Millwork determines a defect exists, the Client’s sole remedy will be as follows: defective products will be repaired to the stage of finishing in which they were originally furnished. Precision Millwork will not be held liable for any damages or finishing costs resulting from the repair or replacement of products. Furthermore, Precision Millwork will not be responsible for any costs associated with removal or reinstallation of products that were not originally installed by Precision Millwork. If the written claim of defect is found to be invalid by Precision Millwork, in its sole discretion, no repair, replacement, or refund will be made. 

Any failure by the Client to provide product supplied by Precision Millwork adequate protection from the elements (including standing water or improper overhang) will void the warranty. Additionally, without limiting any other term of this Agreement, any allegedly defective product MUST: 

1. be properly sealed with a finish appropriate for the product’s use on all sides (including ends) within 48 hours of delivery; 
2. be properly installed without any modification to the product (other than sealing as set forth above); 
3. be used only for the purpose for which the product was created; 
4. be stored before use or installation in a climate-controlled building (avoiding temperature and humidity changes) that is appropriately dry; 
5. be laid flat for any period during which the product is unfinished; and 
6. not be stored before use or installation in direct contact with concrete. 

Precision Millwork’s warranty does not include the following:  

1. damage that is not specifically related to deficiency or defect, such as weather or impact, for example;  
2. damage that is caused by anything beyond the control of Precision Millwork including, but not limited to, damage resulting from misuse, abuse, acts of nature, or accidents; 
3. contraction or expansion due to environmental conditions, including, but not limited to, humidity and temperature; 
4. the appearance of any product finished in the field; 
5. panel shrinkage or movement; 
6. rusting or discoloration of metal components (hinges, handsets, etc.); 
7. brush sweeps or weather stripping; 
8. doors that are larger than 3’6” wide or 8’ long or 1 ¾” in thickness; 
9. one-panel doors that are larger than 3’ wide or 6’8” tall; 
10. doors less than 3’ wide and 7’ long in which bows, cups, or twists do not exceed ¼"; 
11. doors greater than 3’ wide or 7’ long in which bows, cups, or twists do not exceed 3/8”;  
12. the sealant or finish of any product; 
13. damage due to improper maintenance or application of coating; or 
14. products that are improperly installed. 

The following are not considered defects: 

1. on all rustic species, knots which do not show light through the product;  
2. on all rustic species, knots which do show light through the product but have been filled;  
3. on all wood products regardless of species, variations in color, texture, grain pattern, and density of the wood (which are to be expected in a natural product); and 
4. on products that have received a wire brush finish, a depth change of 1/16” where the stiles/mullions meet the rails.